PURCHASE TERMS & CONDITIONS

Shipping, Return & Refund Policy

To protect the interests of both our customers and our company, please read the following policy carefully before placing an order. By completing an order, you acknowledge that you have read, understood, and agreed to the terms below.

1. Shipping Policy

1.1 Order Processing

  • All orders will be processed after payment has been successfully confirmed.

  • Orders are normally processed and shipped within 1–3 business days.

  • During promotional periods, public holidays, new product launches, or periods of high order volume, processing times may be longer than usual.

  • Once your order has been shipped, a tracking number may be provided for you to track your parcel.

1.2 Delivery Time

  • Delivery times may vary depending on the destination and courier service.

  • Delays caused by the courier, weather, traffic conditions, public holidays, or other circumstances beyond our control are not considered our responsibility.

  • We do not guarantee a specific delivery date or delivery time.

1.3 Shipping Address

  • Customers are responsible for providing a complete and accurate shipping address when placing an order.

  • If a parcel is returned, undeliverable, or additional shipping charges are incurred due to an incorrect or incomplete address provided by the customer, all related costs will be borne by the customer.

  • Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

2. Shipping Damage

  • All products are inspected and properly packed before shipment.

  • We are not responsible for damage caused by the courier during transportation, including but not limited to dents, impact damage, crushed packaging, or damage to the outer parcel.

  • Customers are advised to check the condition of the parcel upon delivery.

  • If the parcel is visibly damaged upon receipt, customers are advised to report the issue to the courier immediately and keep photographic or video evidence.

  • Customers may be required to provide photographs, videos, order details, and other supporting evidence when making a claim with the courier.

2.1 Unboxing Video

To protect both the customer and our company, we strongly recommend recording a continuous unboxing video from the moment the parcel is received and before it is opened.

The video should clearly show:

  1. The condition of the outer parcel and shipping label;

  2. The unopened parcel;

  3. The complete unboxing process;

  4. The condition of the products and packaging;

  5. All items received in the parcel.

Without a complete unboxing video, we may not be able to determine whether an issue occurred during shipping, before shipment, or after the parcel was opened. As a result, we may not be able to process the relevant claim, return, or refund.

3. Return & Refund Policy

3.1 No Change-of-Mind Returns or Refunds

Due to the nature of our products:

We do not accept returns, refunds, or exchanges for change-of-mind purchases.

The following reasons are not considered valid grounds for a return or refund:

  • Customer no longer wants the item;

  • Change of mind;

  • Purchased the wrong product;

  • Purchased the wrong character or design;

  • Purchased duplicate items;

  • Personal preference;

  • Product does not meet personal expectations;

  • Customer does not like the item after receiving it;

  • Product price has changed after purchase;

  • The same product is found at a lower price elsewhere.

Customers are responsible for checking the product information, quantity, design, and price before placing an order.

4. Defective Products

If you receive a product with a significant or obvious defect, you may contact us to request a review.

The following information may be required:

  • Order number;

  • Clear photographs of the product;

  • Clear photographs or videos showing the issue;

  • Complete unboxing video;

  • Any other information or evidence requested by us.

All claims are subject to review.

Submitting a claim does not guarantee that a return or refund will be approved.

We will review the unboxing video, photographs, videos, and other relevant information to determine whether the issue qualifies under our return and refund policy.

5. Factory Defects

As our products are manufactured products, including collectibles, toys, figures, blind boxes, and related merchandise, minor manufacturing variations may occur.

The following are considered normal manufacturing tolerances and will not be accepted as grounds for return, refund, or exchange:

  • Minor paint marks or paint imperfections;

  • Minor paint overflow;

  • Minor colour differences;

  • Minor printing misalignment;

  • Minor scratches or surface marks;

  • Minor seams or joint lines;

  • Minor glue marks;

  • Minor plastic moulding marks;

  • Minor assembly marks;

  • Minor dents or imperfections on product packaging;

  • Minor colour variations between production batches.

These conditions may occur naturally during the manufacturing process and do not necessarily indicate a defective product.

Only defects that are considered significant, obvious, and materially affecting the product's intended use or overall condition may be considered for a return or refund.

The final decision on whether an issue qualifies as an acceptable defect will be determined by us after review.

6. Wrong or Missing Items

If we have made an error during order fulfilment, such as:

  • Wrong item sent;

  • Incorrect product received;

  • Missing item;

  • Item omitted from the order;

please contact us as soon as possible after receiving the parcel.

Please provide:

  • Order number;

  • Photos of the items received;

  • Photos of the parcel and shipping label;

  • Complete unboxing video.

If the issue is confirmed to be a fulfilment error on our part, we will provide an appropriate solution, which may include replacement, refund, or other arrangements.

7. Return Shipping Costs

If a return is approved:

  • Return shipping costs will generally be borne by the customer.

  • Customers must use the shipping method specified or approved by us.

  • Items returned without prior approval may be refused or may not be eligible for a refund.

  • Returned items must meet our return requirements.

If the return is confirmed to be the result of an error on our part, we may, at our discretion, cover the applicable return shipping costs.

8. Conditions for Returned Items

For an approved return, the item must:

  • Be the same item originally purchased;

  • Be complete and in its original condition;

  • Have no signs of use;

  • Have no customer-caused damage;

  • Include all original accessories and components;

  • Include the original packaging where applicable;

  • Not have been modified, disassembled, repaired, or altered.

If the returned item does not meet these requirements, we reserve the right to reject the return or adjust the refund amount accordingly.

9. Refund Processing

Once a refund has been approved:

  • The refund amount will be determined based on the outcome of our review.

  • Refunds will generally be issued through the original payment method.

  • The actual processing time may vary depending on the payment provider or financial institution.

  • Shipping fees, payment processing fees, or other non-refundable charges may not be included in the refund.

Once a refund has been processed by us, the actual time for the funds to appear in the customer's account is outside our control.

10. Opened Products

For certain products such as collectibles, blind boxes, trading cards, figures, and other randomly selected products:

Once a product has been opened, unsealed, used, or otherwise altered from its original condition, it may not be eligible for return or refund.

For randomised products, the product contents and selection are determined by the applicable randomisation mechanism.

The following are not valid reasons for a refund:

  • Customer did not receive the desired character;

  • Customer received a duplicate;

  • Customer did not receive a rare item;

  • Customer did not receive the preferred design;

  • The result was not what the customer expected.

11. Failed Delivery / Refused Parcels

If a parcel is returned to us due to reasons caused by the customer, including:

  • No one available to receive the parcel;

  • Refusal to accept the parcel;

  • Incorrect or incomplete address;

  • Multiple failed delivery attempts;

  • Failure to collect the parcel;

any additional shipping, return, or re-delivery costs will be borne by the customer.

12. Circumstances Beyond Our Control

We are not responsible for delays or issues caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather;

  • Floods;

  • Fire;

  • Traffic accidents;

  • Courier operational issues;

  • Courier system failures;

  • Public holidays;

  • Other circumstances beyond our reasonable control.

13. Review & Approval

We reserve the right to review and assess all return and refund requests.

All return, refund, replacement, or compensation requests are subject to our review and approval.

If insufficient evidence is provided, the cause of the issue cannot be reasonably determined, or the request does not meet the requirements of this policy, we reserve the right to reject the request.

We also reserve the right to update, modify, or revise this policy when necessary.

14. Acceptance of Terms

By placing an order and completing payment through our website, you acknowledge that you have read, understood, and agreed to this Shipping, Return & Refund Policy.

If you do not agree with the terms above, please do not proceed with your purchase.