SHIPPING

Please read our shipping policy carefully before placing an order.

1. Order Processing

All orders will be processed after payment has been successfully confirmed.
Orders are normally processed and shipped within 1–3 business days.
During promotional periods, public holidays, new product launches, or periods of high order volume, processing times may be longer than usual.
Once your order has been shipped, a tracking number may be provided for you to track your parcel.

2. Delivery Time

Delivery times may vary depending on the destination and courier service.
Delays caused by the courier, weather, traffic conditions, public holidays, or other circumstances beyond our control are not considered our responsibility.
We do not guarantee a specific delivery date or delivery time.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a parcel is returned, undeliverable, or additional shipping charges are incurred due to an incorrect or incomplete address provided by the customer, all related costs will be borne by the customer.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

4. Shipping Damage

All products are inspected and properly packed before shipment.
We are not responsible for damage caused by the courier during transportation, including dents, impact damage, crushed packaging, or damage to the outer parcel.
Customers are advised to check the condition of the parcel upon delivery.
If the parcel is visibly damaged upon receipt, customers are advised to report the issue to the courier immediately and keep photographic or video evidence.
Customers may be required to provide photographs, videos, order details, and other supporting evidence when making a claim with the courier.

5. Unboxing Video

We strongly recommend recording a continuous unboxing video from the moment the parcel is received and before it is opened.

The video should clearly show:

The condition of the outer parcel and shipping label;
The unopened parcel;
The complete unboxing process;
The condition of the products and packaging;
All items received in the parcel.

Without a complete unboxing video, we may not be able to determine whether an issue occurred during shipping, before shipment, or after the parcel was opened. As a result, we may not be able to process the relevant claim, return, or refund.

6. Failed Delivery & Refused Parcels

If a parcel is returned to us due to reasons caused by the customer, including:

No one available to receive the parcel;
Refusal to accept the parcel;
Incorrect or incomplete address;
Multiple failed delivery attempts;
Failure to collect the parcel;

any additional shipping, return, or re-delivery costs will be borne by the customer.

7. Circumstances Beyond Our Control

We are not responsible for delays or issues caused by circumstances beyond our reasonable control, including:

Severe weather, floods, or fire;
Traffic accidents;
Courier operational issues or system failures;
Public holidays;
Other circumstances beyond our reasonable control.

8. Acceptance of Terms

By placing an order and completing payment through our website, you acknowledge that you have read, understood, and agreed to our Shipping, Return & Refund Policy. If you do not agree with these terms, please do not proceed with your purchase.