Not Only Toy Trading

FAQ

Shipping & Delivery

  • For ready stocks order, we will mail out your parcel within 1-2 working days after your payment being verified.
  • Preorder will be mailed around preorder’s ETA (estimated time of arrival) which are stated in every product detail.
  • An email with tracking info will be sent to you once your item has been shipped.
  • Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays. 

For all Malaysia orders, all items will be mailed out by using express delivery service which West Malaysia takes 1-2 working days to reach whereas East Malaysia normally 1-2 weeks.

Shipping fee depends on the product purchased.

We don’t provide COD yet we offer self-collection at our retail store which is located at Batu Pahat, Johor. 

The process of Self-collection

  1. Place order and choose “self collection” as your preferred shipping method.
  2. Make your payment and provide payment details to us within 24 hours.
  3. We will prepare your order accordingly after payment being verified.
  4. A SMS will be sent to you once your order is ready for collect.

Payment

We accept payment via (Local Internet Banking and Credit/Debit Cards),Bank Transfers and Cash Deposits

Yes, we do accept internet bank transfer / Cash Deposit.  An order confirmation email will be sent to you once you place your order. Please make your payment according to the banking details stated in the email and notify us within 24 hours. 

*Orders with no payment notification within 24 hours will be cancelled automatically without notice. Cash refund is strictly not allowed even payment done within the time limit.

Please kindly give us up to 24 hours to verify your payment, do take note that weekend and public holiday is not our working day.

Order

We will try our best to assist you if you would like to amend your order before it’s processed/mailed out. However, it couldn’t be done if your order has already been processed / mailed.

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